Course curriculum

    1. World-Class Customer Experience Certification Program Kickoff

      FREE PREVIEW

    2. Setting Expectations for the Course

      FREE PREVIEW

    3. Key Takeaways from the Kickoff Session

    4. Application to Signup for Your World Class Certificaion Training

      FREE PREVIEW

    1. Your Secret to Success - Session 1

    2. Excersises and Lessons and Notes from this Session Unlocking the Customer's Mindset: Your Secret to Success

    3. Who is your Customer

    4. NCA Empathy Video

    1. Crafting Your Customer Experience Vision - Session 2

    2. Every great business starts with a clear vision

    3. NCA CX Handout

    1. Customer Bill of Rights Handout

    1. Session 5: Mastering the Customer Experience Cycle

    2. Cutoemr Experience Cycle

About this course

  • $399.00
  • 14 lessons
  • 5 hours of video content

Discover your potential, starting today

Enroll today